Overview of the Issue
Frustrated fans have expressed their disappointment over long waits and technical issues during the presale of Ashes tickets. Despite these challenges, Cricket Australia has reported record-breaking sales.
Advice from Ticketek
Ticketek has responded to reports of problems with its online sales system by advising against the use of multiple browsers. The company explains that this can activate bot protection measures, which are intended to safeguard the process for all customers.
Record Sales Amidst Online Queues
On the evening of the presale, Cricket Australia announced a historic high in ticket sales. However, just hours before this achievement, many fans were struggling with the online queue system. Some reported being close to purchasing tickets after hours of waiting, only to be pushed back due to system errors.
Ashes Series Details
The men’s Ashes series against England is set to begin in November in Perth. Tickets for all five tests across Australia were made available during this presale period.
Customer Experiences
Several attendees reported significant delays. One case involved a fan nearly reaching the front of the line, only to encounter a glitch and find over 180,000 people ahead of them when they managed to re-enter the queue.
Conclusion
While Ticketek’s measures are in place to protect the integrity of the ticket purchasing process, the initial execution during this high-demand event has proven problematic for many fans. Both Ticketek and Cricket Australia may need to reassess their strategies to improve the customer experience in future events.
